RETURN/repair policy for RETAILERS:
If you need to return any bag for any reason, you must contact us via email firstname.lastname@example.org so we can determine how best to proceed. Any returns may be subject to a 15% restocking charge. Your BBB account will be credited towards future orders.
No Bali bags will be authorized for return because of smoky fragrance or because of minor imperfections inherent to the handmade weaving process. We will accept no returns for unwanted merchandise. We always attempt to repair or replace instead of refund.
Repair/replacement: within 3 months of purchase from BBB ,we will repair or replace ,any defect or damage ( caused by BBB) for free.
We are not responsible for damage due to: puppy chewing, inadvertently stepping on the bag, attempts at removal of adornments. We've seen it and we know!
If the product was received longer ago than 3 months, we will deal with this on a case by case basis.Fees will be determined after we assess the problem.
If you have a bag in need of repair, due to owner use, please see guidelines for submission below. Once we determine the extent of damage and the possible repairs, a repair fee will be assessed on a case by case basis.
At any time, if a bag is in need of repair:
Please FIRST contact us by email with a description of your problem, including photographs at: email@example.com
This will allow us to properly assess your situation and to recommend the proper solution and estimated cost of the repair,BEFORE you send it to us.
Please note that our designs are constantly evolving. If your bag is more than 1 year old, we may not have the components to replace/repair, substitutions may be required. Please note that seasonal styles may not be available out of season and a similar product may be offered for replacement.
How to return :
Once authorized, you will ship your bag to:
Bosom Buddy Bags C/O REPAIRS
1609 Union Avenue
Baltimore, MD 21211
Please include the following information:
Copies of any email correspondence
Your full contact info including: name, store name, address, phone, email and instructions
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